Frequently Asked Questions

MagicMems is a digital guestbook platform that allows you to collect photos, and videos from your event guests through a simple QR code. It's perfect for weddings, parties, corporate events, and any occasion where you want to preserve memories.

Simply create your event, customize your guestbook, and generate a QR code. Display the QR code at your event, and guests can scan it with their phones to upload photos, and videos - no app download required!

No! MagicMems works directly in any web browser. Guests simply scan your QR code and can start contributing immediately without any downloads or sign-ups.

Yes! You can customize your event image and personalise welcome messages to your liking.

Guests can upload photos and videos. All content is collected in one beautiful digital guestbook that you can access anytime.

Yes, you have the option to hide your gallery from guests, which allows you to see the content privately.

No our plans support unlimited guest contributions.

Your content is stored securely for one year from the date of your event. You can download and back up your content at any time during this period.

Yes, your upload window starts 7 days before your event date and ends 3 months after the event.

Absolutely. We use industry-standard encryption to protect your data, and all uploads are securely stored in the cloud. We take your privacy seriously and never share your data with third parties.

Your guestbook is private and can only be accessed by those with the event URL or QR code. You can also set a PIN for added security.

Your guestbook remains accessible in your account for one year. You can download all content, share it with others, or create a beautiful keepsake album at any time.

Yes! You can download all photos and videos from your guestbook.

MagicMems works with minimal bandwidth. However, if connectivity is a concern, we recommend testing at the venue beforehand or using a mobile hotspot as backup.

Check our pricing page for the most up-to-date information on plans and pricing as well as any offers.

Yes! We offer a free demo event so you can test all features before committing. Just navigate to the 'How it works' page and scan the QR code at the bottom. This will show a sample event where you can test uploading photos and videos.

Yes, we offer a 30-day money-back guarantee if you're not completely satisfied with MagicMems. No questions asked.

We provide email support for all customers.

We aim to respond to all support requests within 24 hours on business days.

Absolutely! We offer setup assistance, just give us a message and we'll assist you in any way.